In May 2017, the issuance of the Measures on Regulating Professional Tax Services (Provisional) marked a significant innovation and breakthrough in the regulation of professional tax services by the STA.
On January 20, 2017, the 12366 taxpayer service platform was launched online to provide services in consultation, inquiry, education and processing of tax-related matters.
Starting from 2013, the STA has stepped up efforts in protecting taxpayers' rights by clarifying detailed requirements on such aspects as rule-based administration, dispute resolution and establishment of taxpayers' rights protection departments.
Applied innovative service methods including online service (as in invoice application and issuance), Quick Response (QR) code and self-service terminals to make tax compliance more convenient, efficient and accessible to taxpayers.
Established an information disclosure system to timely, extensively and accurately notify the public via online and offline channels of tax laws and policies, responsibilities of tax authorities, procedures and results of tax-related matters.
The STA has established a modern tax credit rating system by promulgating the Administrative Measures on Tax Credit Rating (Provisional) and the Tax Credit Rating Indices and Methods (Provisional).
In 2014, the STA rolled out the Spring Breeze Project to facilitate taxpayers.